Details on how to contact Vayago.com

Customer Services
If you require any assistance at any stage of the booking process you can contact our customer services team on 0870 343 0014  

Our call centre opening hours are:-
Monday:- 8am to 5.30pm
Tuesday:- 8am to 5.30pm
Wednesday:- 8am to 5.30pm
Thursday:- 8am to 5.30pm
Friday:- 8am to 5.30pm

Cancellation of Holiday Insurance
Upon receipt of your policy via email or through the post, there is a 14 day cooling off period in which you can cancel your booking and receive a full refund except any credit card charges where applicable.

How do I make a complaint?
Any enquiry or complaint you may have regarding Your Certificate may be addressed to :-

Complaint Department
Essential Travel Limited
Princess Caroline House
1 High Street
Southend on Sea
SS1 1JE
Telephone: 0870 343 0024
Fax:  0871 750 1653

All calls made on our telephone numbers are charged at National Call Rate
Please quote the Scheme Number shown on the first page of your Certificate and Your Certificate Schedule number to help Your enquiry to be dealt with speedily.
We endeavor to respond to all complaints within 4 working days
If you are still not satisfied with the way a complaint has been dealt with you may ask the Financial Ombudsman Service Bureau to review your case without prejudice to your rights in law. The address is: The Insurance Ombudsman Bureau, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.